FAQs

How long can I expect to wait for my order?

Items that are in stock will be dispatched within 48 hours, however some items on pre-order will be shipped in 2-3 weeks. If you are unsure or require a rush order, please feel free to ask and we will do our very best to accommodate. 

Where are your products made?

All of our products are proudly made in the UK. Currently myself and our freelance machinist make all of the products.

Is your packaging eco friendly?

Yes, it is! Our tissue paper is sustainability sourced by our supplier and is certified by the FSC (Forest Stewardship Council). It is acid, lignin and sulphur-free. They use eco-friendly soy inks, with no harmful chemicals. Our postage bags are fully recyclable. 

Can you include a gift message with my order?

Yes, please drop us a message with your order and we will be happy to write a message to go in with your order.

My order is a gift, can you send the package directly to the recipient?

Yes absolutely, just make sure you enter the delivery address of where you would like the package sent, separately to the billing address. 

Do you accept returns?

Yes, please see our full returns policy.

How can I find out about new product / print launches?

To be the first to know, sign up to our mailing list (below). We will then also be announcing new releases on social media, so make sure you follow us on instagram!

Where do your prints come from?

All of our prints are designed by independent illustrators / surface pattern designers. They are handpicked by us, and are colour-way exclusives to Wonder and Wren. 

How should I care for my garment?

Washing and care instructions are outlined on each product listing. Our organic jersey fabrics should be washed on 30 degrees, inside out and hung to dry for the best results. Please be aware that organic jersey shrinks a minimal amount on the first wash, this is perfectly normal and has been factored into our sizing. Once washed the first time, the garment will then be true to size. Do not tumble dry. 

 

Any questions not answered here? Drop us an email at hello@wonderandwren.com and we’ll be happy to help.